DO:

1. Recognize that name/SSN no-matches can result because of simple administrative errors.

2. Check the reported no-match information against your personnel records.

3. Inform the employee of the no-match notice.

4. Ask the employee to confirm his/her name/SSN reflected in your personnel records.

5. Advise the employee to contact the Social Security Administration (SSA) to correct and/or update his or her SSA records.

6. Give the employee a reasonable period of time to address a reported no-match with the local SSA office.

7. Follow the same procedures for all employees regardless of citizenship status or national origin.

8. Periodically meet with or otherwise contact the employee to learn and document the status of the employee’s efforts to address and resolve the no-match.

9. Submit any employer or employee corrections to the SSA.

DON’T:

1. Assume the no-match conveys information regarding the employee’s immigration status or actual work authority.

2. Use the receipt of a no-match notice alone as a basis to terminate, suspend or take other adverse action against the employee.

3. Attempt to immediately reverify the employee’s employment eligibility by requesting the completion of a new Form I-9 based solely on the no-match notice.

4. Follow different procedures for different classes of employees based on national origin or citizenship status.

5. Require the employee to produce specific documents to address the no-match.

6. Ask the employee to provide a written report of SSA verification.

For more information on the anti-discrimination provision of the Immigration and Nationality Act, call OSC through its employer telephone hotline or visit OSC’s Website:

Employers: 1-800-255-8155

Hearing Impaired: 1-800-237-2525 (TDD)

Website: http://www.justice.gov/crt/osc/

 

WHAT EMPLOYEES SHOULD KNOW:

! Name/SSN no-matches can result from simple administrative errors.

! You should contact the Social Security Administration (SSA) as soon as possible to update your records following a name change due to marriage, divorce or some other reason.

! You should double-check your name and SSN on your Social Security card for errors.

! If you receive a no-match notice or discover an error on your Social Security card, an SSA representative can review it with you.

! Your employer may periodically ask for information on the status of your efforts to address and resolve the no match.

EMPLOYEES SHOULD REQUEST:

! Notice from their employer of the nature and source of any reported name/SSN no-match.

! An opportunity to review and correct name/SSN errors in employer records.

! Continued employment while addressing and resolving a reported name/SSN no-match.

! A reasonable period of time to gather documents and resolve a reported name/SSN no-match with SSA

! Equal treatment under the employer’s policies regarding name/SSN no-matches regardless of citizenship status or national origin.

EMPLOYEES SHOULD CALL OSC’S HOTLINE IF AN EMPLOYER:

! Attempts to immediately reverify an employee’s employment eligibility by requesting the completion of a new Form I-9 based solely on receipt of a no-match notice.

! Terminates, suspends or takes any other adverse action affecting an employee’s employment based only on the notice of name/SSN no-match.

! Fails to provide a reasonable period of time for an employee to address and resolve the reported no-match.

! Follows different procedures for different classes of employees based on national origin or citizenship status.

! Requires an employee to produce specific documents to address the no-match.

! Requires an employee to produce specific written evidence from the SSA or any other governmental entity that the no-match has been resolved.

For more information on the anti-discrimination provision of the Immigration and Nationality Act call OSC through its employee telephone hotline or visit OSC’s Website:

1-800-255-7688/1-800-237-2525 (Hearing Impaired/TDD)

Website: http://www.justice.gov/crt/osc/