It is difficult to find a good attorney for a client and without complaints it is difficult for a law firm to determine how clients view their services. To answer both of these questions we have requested evaluations from each case starting in early 2012. The grading scale that was used is as follows:
Very Satisfied = 100%
Some What Satisfied = 66%
Some What Dissatisfied = 33%
Very Dissatisfied = 0%
Here are our grades from our clients:
| Lawyer’s understanding of your case and goals after first consultation |
95.75% |
| Communication with lawyer throughout your case |
91.5% |
| Communication with staff throughout your case |
95.75% |
| Lawyer’s legal advice and counseling |
95.75% |
| Service and effectiveness of staff members |
100% |
| Final resolution of your case |
95.75% |
| Reasonableness of attorney fees |
83.125% |
| Understandable and timely legal bills |
91.625% |
| Highest Grade on a case |
100% |
| Lowest Grade on a case |
77.44% |
| Would you recommend our services to your family, friends or colleagues |
100% said Yes |
Based upon our grades we have made changes to try to do even better for the next report.