Today I called USCIS for a client regarding why their case is taking longer than the reported processing time. We are more than 30 days beyond the processing time. I called and spoke to the customer service agent who agreed that the processing time was exceeded. She then attempted to send an inquiry to the service center. At this time she was not able to do so as the date that USCIS was actually working on was still prior to our filing.
In our case the service center was misreporting it’s processing times by more than 40%. The truly frustrating part is that all USCIS has to do is reprint an approval notice and send it to the National Visa Center. This process is now taking over 4 months.