U.S. Citizenship and Immigration Services (USCIS) is undertaking an agency-wide effort to move immigration services from a paper-based model to an electronic environment. This effort is known as USCIS Transformation.

Transformation will deliver a simplified, Web-based system for benefit seekers to submit and track their applications. The new, account-based system will provide customers with improved service.  It will also enhance USCIS’s ability to process cases with greater precision, security, and timeliness.

Through Transformation, USCIS is dedicated to redesigning our agency’s business processes to ensure we deliver the most effective and reliable operating model for the 21st century. We are working toward this goal with ongoing input from key stakeholders, including our customers and our federal partners.

I invite you, too, to join USCIS Transformation by visiting our Outreach Page and participating in one of our future engagement sessions. Together, we can redefine the immigration-services experience.

Thank you.

Gerri Ratliff
Chief of the Office of Transformation Coordination
U.S. Citizenship and Immigration Services